Effective Date: 2026/09/02
1. Information We Collect
Depending on how guests interact with C³, we may collect:
- 姓名
- Email address
- Phone number
- WhatsApp or WeChat details
- Nationality where relevant
- Travel dates
- Group size
- Traveler details
- Age or date of birth where required
- Passport information where genuinely required
- Dietary requirements
- Allergies
- Accessibility or participation information
- Travel preferences
- Payment and transaction information
- Messages and inquiry history
- Website usage and device information
- Photographs or feedback voluntarily provided
C³ aims to collect only information reasonably necessary for the relevant purpose.
2. Why We Use Personal Information
Personal information may be used to:
- Respond to inquiries
- Design and quote customized trips
- Confirm and manage bookings
- Arrange tickets, transportation, restaurants, workshops, and other services
- Communicate before and during travel
- Process payments and refunds
- Provide customer support
- Handle complaints or emergencies
- Improve C³ services
- Prevent fraud or misuse
- Meet accounting, tax, legal, or regulatory requirements
- Send marketing communications where permitted
3. Sharing Information
Necessary information may be shared with suppliers involved in providing a booking, including:
- Guides
- Attractions
- Ticketing providers
- Transportation providers
- Restaurants
- Workshops
- Venues
- Payment processors
- Technology providers
C³ will aim to share only the information reasonably required for the relevant purpose.
C³ does not sell personal information to advertisers.
4. Sensitive Information
Some arrangements may require information relating to:
- Health
- Allergies
- Identification
- Accessibility
C³ will request such information only where reasonably necessary and will apply required consent and protection measures.
Guests should avoid sending unnecessary sensitive information through unsecured channels.
5. International & Cross-Border Services
Some hosting, analytics, payment, communication, customer-service, or technology providers may process data outside the country where it was originally collected.
Where cross-border personal-information processing is subject to legal requirements, C³ will take measures required by applicable law.
6. Data Retention
Personal information will be retained only for as long as reasonably necessary for purposes including:
- Booking administration
- Customer support
- Accounting
- Dispute resolution
- Fraud prevention
- Legal and regulatory obligations
7. Data Security
C³ uses reasonable organizational and technical measures to protect personal information.
However, no website, electronic communication system, or online storage system can be guaranteed to be completely secure.
8. Guest Privacy Rights
Subject to applicable law, guests may request:
- Access
- Correction
- Deletion
- Withdrawal of consent
- Other applicable privacy rights
Privacy Contact: [PRIVACY EMAIL]
Identity verification may be required before certain requests are processed.
9. Cookies & Website Analytics
The C³ website may use necessary cookies for basic website functions.
Optional technologies may also be used for:
- Website analytics
- Performance measurement
- User-experience improvement
Where required by law, optional cookies or similar technologies will only be activated after appropriate consent.
Third-party services may operate under their own privacy and cookie policies.
Visitors may manage relevant preferences through website cookie settings where available.
10. Marketing Communications
Where a guest chooses to receive C³:
- Travel inspiration
- Updates
- Offers
- Marketing communications
C³ may contact them using the channel for which consent was provided.
Guests may unsubscribe or withdraw marketing consent at any time.
Withdrawal of marketing consent does not affect operational messages necessary for an active inquiry or confirmed booking.
11. Photography & Media
C³ will not use identifiable photographs or videos of guests for advertising or public promotional purposes without an appropriate legal basis and, where required, permission.
Declining permission will not affect the booking or experience.
Where legally permitted, guests may withdraw permission for future use by contacting C³.