Effective Date: [DATE]

Travel should feel exciting, not confusing. This section explains how bookings with C³ work, what guests can expect from us, what we ask from them, and what happens when plans change.

By making a booking or payment to C³, guests confirm that they have reviewed and accepted the terms applicable to their selected tour or experience. Where a quotation, booking confirmation, or individual product page contains specific conditions, those booking-specific conditions will apply together with the general policies below.

1. About C³

C³ is operated by [FULL REGISTERED COMPANY NAME] , registered in [CITY / PROVINCE / COUNTRY] under registration number [NUMBER] .

Registered Address: [ADDRESS]

Email: [EMAIL]

Phone / WhatsApp: [NUMBER]

WeChat: [ID]

Throughout these terms, “C³”, “we”, “us”, and “our” refer to the legal entity named above. “Guest”, “traveler”, “you”, and “your” refer to the person making the booking and, where applicable, all travelers included in that booking.

2. Scope of Services

C³ provides travel planning, guided tours, cultural experiences, food experiences, customized itineraries, transportation arrangements, attraction reservations, and other travel-related services as described on the relevant product page, quotation, or booking confirmation.

Different bookings may include different services. Only items expressly listed as included in the final booking confirmation form part of the booking.

Flights, accommodation, visa services, personal expenses, travel insurance, meals, transportation, attraction tickets, or other services are not included unless specifically stated.

3. Accuracy of Information

We make reasonable efforts to keep information on our website accurate and up to date. However, opening hours, ticketing rules, menus, performances, transportation arrangements, prices, weather conditions, attraction access, and other travel-related information may change.

Images and descriptions are intended to represent the general character of an experience. Exact dishes, routes, venues, performers, artisans, vehicles, or other details may vary where reasonably necessary.

Where a significant change affects a confirmed booking, we will inform the guest as soon as reasonably possible.

4. Booking & Confirmation

4.1 Making an Inquiry

Submitting an inquiry, customized-tour request, contact form, or itinerary preference does not create a confirmed booking.

Before confirmation, C³ may request information including:

• Travel date
• Number of guests
• Ages of travelers where relevant
• Contact details
• Dietary requirements and allergies
• Mobility or accessibility requirements
• Preferred language
• Selected Food Journey spice level
• Interests for customized tours
• Other information reasonably required to arrange the experience

4.2 Quotation

Where required, C³ will provide a quotation based on the information available at the time.

Unless otherwise stated, quotations remain subject to availability and do not reserve guides, vehicles, tickets, restaurants, workshops, performers, or other third-party services until the booking is confirmed.

Prices may change before confirmation if supplier costs, group size, itinerary, dates, or requested services change.

4.3 Booking Confirmation

A booking is confirmed only when:

• C³ has confirmed availability
• The guest has accepted the final itinerary or experience details where applicable
• Any required guest information has been provided
• The required deposit or full payment has been received
• C³ has issued written booking confirmation

Guests should review confirmation details carefully and notify C³ promptly if any information is incorrect.

5. Pricing & Payment

5.1 Prices

Prices may be displayed:

• Per person
• Per private group
• Per experience
• As a customized quotation

The applicable pricing basis will be shown before payment.

Unless otherwise stated, prices are quoted in Chinese Yuan (CNY / RMB) .

5.2 What the Price Includes

The final booking confirmation will specify what is included. Depending on the product, this may include:

• Guide or host service
• Attraction tickets
• Cultural-experience fees
• Selected food and beverages
• Local transportation
• Private vehicle and driver
• Workshop materials
• Other agreed services

Anything not expressly listed as included should be treated as excluded.

5.3 Payment Methods

Payment may be accepted through [PAYMENT METHODS] .

Any bank, card, currency-conversion, intermediary, or international-transfer fees charged by the guest’s payment provider are normally the guest’s responsibility unless otherwise stated.

5.4 Deposit & Balance

Some bookings may require full payment at confirmation, while customized or higher-value bookings may require a deposit followed by a balance payment.

The required amount and payment deadline will be stated before confirmation.

Failure to pay the required balance by the stated deadline may result in cancellation.

5.5 Third-Party Costs

Some components, including attraction tickets, vehicles, workshops, performances, private venues, and special-event tickets, may become non-refundable once booked.

Where possible, material non-refundable costs will be disclosed before payment or before such costs are committed.

6. Changes Requested by Guests

Guests should contact C³ as early as possible if they wish to change:

• Travel date
• Number of guests
• Itinerary
• Selected experience
• Meeting point
• Other booking details

C³ will make reasonable efforts to accommodate requested changes, subject to availability.

Changes may result in:

• Supplier price differences
• Additional ticket or reservation costs
• Third-party change fees
• Loss of non-refundable reservations
• Revised C³ service fees where the scope changes substantially

Any material additional cost will be explained before the change is confirmed.

A requested change is not effective until confirmed by C³ in writing.

7. Cancellation & Refund Policy

7.1 Cancellation by the Guest

Cancellation must be submitted through an official C³ contact channel and becomes effective once acknowledged by us.

The applicable cancellation conditions will be shown before payment or in the booking confirmation.

Because different experiences involve different third-party reservations, cancellation terms may vary between products.

Non-refundable third-party costs already committed may be deducted from any available refund.

7.2 Standard Cancellation Structure

Unless a product or quotation states otherwise:

7 days or more before the experience

Eligible for a refund of payments made, less disclosed non-refundable third-party costs.

3–6 days before the experience

Refund eligibility may be reduced to reflect confirmed guide, vehicle, venue, ticket, food, or supplier commitments.

Less than 72 hours before the experience

Payments may be non-refundable.

No-show or cancellation after the experience has started

No refund will normally be available.

Booking-specific conditions take priority where expressly stated.

7.3 Late Arrival

Guests should arrive at the agreed meeting point at the confirmed time.

If a guest expects to be late, they should contact C³ as soon as possible.

Where possible, the itinerary may be adapted. However, late arrival may shorten the experience, and missed tickets, reservations, performances, meals, or other time-specific activities may not be refundable.

Significant delay without contact may be treated as a no-show.

7.4 Refund Processing

Approved refunds will normally be returned to the original payment method where possible.

Processing times may vary depending on banks, card networks, currencies, and payment platforms.

8. Changes or Cancellation by C³

C³ may make reasonable changes because of:

• Attraction closure
• Ticket availability
• Road or traffic restrictions
• Weather conditions
• Government restrictions
• Public events
• Supplier cancellation
• Guide, artisan, performer, restaurant, or venue availability
• Safety considerations
• Other circumstances outside our reasonable control

Where possible, C³ will replace an affected component with a comparable alternative while preserving the overall character and value of the experience.

If a material part cannot be provided and no reasonable alternative is available, options may include:

• Rescheduling
• Travel credit
• Partial refund
• Refund of the affected service

If C³ cancels an experience entirely for reasons within our reasonable control, an appropriate alternative or refund will be offered.

9. Force Majeure & Events Beyond Our Control

C³ cannot guarantee that travel will be unaffected by circumstances outside our reasonable control, including:

• Severe weather
• Natural disasters
• Floods, earthquakes, or fires
• Epidemics or public-health restrictions
• War, terrorism, or civil unrest
• Government action or travel restrictions
• Strikes
• Transportation disruption
• Road closures
• Attraction or venue closures
• Utility or communication failures
• Other extraordinary events that could not reasonably be prevented

Where such an event affects a booking, C³ will make reasonable efforts to provide alternatives, reschedule affected services, or recover refundable supplier payments.

C³ cannot guarantee reimbursement of costs already paid to third parties where those amounts are genuinely non-refundable.

10. Third-Party Suppliers

Some parts of a C³ experience may be provided by independent third parties, including:

• Drivers and transportation providers
• Attractions and museums
• Restaurants
• Cultural venues
• Artisans and workshops
• Performance companies
• Ticketing platforms
• Other activity providers

C³ selects and coordinates suppliers with reasonable care, but third-party suppliers may operate under their own:

• Rules
• Safety requirements
• Opening schedules
• Cancellation policies
• Service conditions

Where a supplier materially changes or cancels a service, C³ will assist in finding a reasonable alternative but cannot guarantee original availability.

11. Guest Responsibilities

Guests are responsible for:

• Providing accurate booking information
• Arriving on time
• Following reasonable instructions from guides and suppliers
• Respecting local laws, cultural sites, communities, and property
• Providing relevant dietary, allergy, mobility, accessibility, or medical information
• Carrying identification required for booked attractions or transportation
• Looking after personal belongings
• Ensuring they are reasonably fit to participate in selected activities

C³ reserves the right to refuse or discontinue participation where a guest’s behavior:

• Creates a serious safety risk
• Significantly disrupts the experience
• Violates applicable law
• Threatens or harasses another person
• Causes material damage

12. Passports, Visas & Entry Requirements

Guests are responsible for ensuring that they hold all required:

• Passports
• Visas
• Entry permissions
• Transit permissions
• Other travel documentation

Unless expressly agreed as a separate service, C³ does not provide legal or immigration advice and does not guarantee:

• Visa approval
• Visa-free eligibility
• Entry into China
• Permission to enter a particular destination

Guests should verify current requirements with official government authorities, embassies, consulates, airlines, or other authoritative sources before travel.

Normal cancellation terms may apply where a guest cannot participate because of insufficient or incorrect documentation.

13. Travel Insurance

C³ strongly recommends that international travelers obtain suitable travel insurance before arriving in China.

Depending on individual circumstances, insurance may cover:

• Medical treatment
• Accident or injury
• Trip cancellation or interruption
• Lost or damaged baggage
• Personal belongings
• Travel delays
• Activities included in the itinerary

C³ does not provide insurance unless expressly stated and is not responsible for determining whether a particular policy is suitable for a guest.

14. Health, Safety & Accessibility

Travel experiences may involve:

• Walking
• Stairs
• Uneven surfaces
• Crowded public spaces
• Outdoor conditions
• Food tasting
• Transportation
• Other physical activity

Guests should notify C³ before booking of relevant:

• Mobility requirements
• Accessibility needs
• Allergies
• Dietary restrictions
• Medical considerations

C³ will make reasonable efforts to advise whether an experience can be adapted.

Accessibility may vary significantly between historic attractions, older buildings, streets, mountains, workshops, restaurants, and other venues.

Where an activity presents a significant safety concern, C³ may recommend an alternative or decline participation in that specific activity.

15. Food Journey Disclaimer

15.1 Spice Levels

C³ Food Journey experiences may be arranged according to a selected spice level from Level 0 to Level 5.

Spice perception varies significantly between individuals. C³ spice levels are therefore intended as a general experience guide rather than an objective measurement of capsaicin concentration.

Selecting a lower level does not guarantee that every dish will be entirely free from:

• Chili
• Sichuan peppercorn
• Spices
• Cross-contact

Guests who are particularly sensitive to spicy food should inform C³ before the experience.

15.2 Allergies & Dietary Requirements

Guests must inform C³ of allergies or serious dietary restrictions before booking or as early as possible before the experience.

Chinese and Sichuan cooking may contain or come into contact with ingredients including:

• Peanuts and other nuts
• Sesame
• Soy
• Wheat and gluten
• Eggs
• Dairy
• Seafood and shellfish
• Fish
• Meat and animal products
• Chili
• Sichuan peppercorn
• Fermented ingredients
• Sauces, oils, and spices

C³ will make reasonable efforts to communicate dietary requirements and select appropriate dishes, but many kitchens are not dedicated allergen-free environments.

Complete absence of allergens or cross-contact therefore cannot be guaranteed unless expressly confirmed by the venue.

Guests with severe or life-threatening allergies should carefully consider whether the Food Journey is suitable for them and should carry any prescribed medication required for their own use.

15.3 Menu Changes

Specific dishes shown on:

• The website
• Social media
• Promotional photographs
• Sample menus

are illustrative unless expressly confirmed.

Menus may change because of:

• Seasonality
• Restaurant availability
• Ingredient availability
• Venue closure
• Operational circumstances

16. Special Experience Disclaimer

16.1 Sichuan Opera Experience

The Sichuan Opera Experience may include:

• Stage effects
• Loud sound
• Professional makeup
• Costume materials
• Face-changing demonstrations
• Fire-breathing demonstrations
• Other theatrical techniques

Guests must follow instructions from performers and venue staff.

Professional performance techniques should not be attempted independently unless expressly invited and supervised.

C³ does not guarantee that every performer, costume, performance sequence, or demonstration shown in promotional materials will appear at every session.

Guests should notify C³ in advance of known skin sensitivities or allergies relevant to theatrical makeup or costume materials.

16.2 Lacquerware Craft Experience

The Lacquerware Craft Experience may involve:

• Craft materials
• Tools
• Pigments
• Adhesives
• Lacquer-related materials
• Workshop equipment

Guests must follow artisan instructions throughout the activity.

Guests with known allergies, skin conditions, respiratory sensitivities, or other relevant concerns should inform C³ before booking.

The exact object, color, pattern, material, or final appearance of a handmade piece may vary. Such variation is part of the handcrafted nature of the experience and is not considered a defect.

17. Children & Minors

Guests under 18 years old should be accompanied by a parent, legal guardian, or responsible adult unless C³ expressly agrees otherwise.

Some experiences may have product-specific age restrictions due to:

• Safety
• Venue rules
• Food content
• Physical activity
• Other participation requirements

Parents or guardians remain responsible for supervising minors.

Guests should provide children’s ages when making an inquiry so suitable arrangements can be recommended.

18. Personal Belongings

Guests are responsible for their personal belongings during tours and experiences.

Particular care should be taken with:

• Passports
• Phones
• Cameras
• Wallets
• Jewelry
• Luggage
• Other valuables

If an item is lost, C³ will reasonably assist with contacting venues, drivers, guides, or relevant locations but cannot guarantee recovery.

19. Photography & Media

19.1 Guest Photography

Guests may generally take photographs and videos unless prohibited by:

• A venue
• Attraction
• Performance
• Workshop
• Individual
• Applicable rule

Guests should respect photography restrictions at museums, religious sites, performances, workshops, and other locations.

19.2 C³ Photography

C³ will not use identifiable photographs or videos of guests for advertising or public promotional purposes without an appropriate legal basis and, where required, permission.

Declining permission will not affect the booking or experience.

Where legally permitted, guests may withdraw permission for future use by contacting C³.

20. Website & Intellectual Property

Unless otherwise stated, the following are owned by or licensed to C³:

• C³ name and logo
• Website design
• Written content
• Original photography
• Graphics
• Itinerary concepts
• Other original materials

Such materials may not be reproduced, republished, commercially distributed, or used to imply an association with C³ without permission.

Website materials may be viewed and saved for personal, non-commercial travel planning.

Third-party trademarks, photographs, venue names, and other materials remain the property of their respective owners.

21. External Links

The C³ website may contain links to:

• Third-party websites
• Maps
• Social platforms
• Payment providers
• Booking platforms
• Government resources
• Other external services

These services operate independently from C³.

C³ is not responsible for their:

• Content
• Availability
• Privacy practices
• Security
• Pricing
• Terms of use

Guests should review relevant third-party terms before using such services.

22. Limitation of Liability

Nothing in these terms is intended to exclude or restrict liability that cannot lawfully be excluded under applicable law.

Subject to applicable law, C³ is responsible for providing expressly agreed services with reasonable care.

C³ is not responsible for loss or damage resulting solely from:

• A guest’s own act or omission
• Incorrect information supplied by the guest
• Failure to follow reasonable safety instructions
• An unrelated third party outside the services arranged by C³
• Events outside C³’s reasonable control
• Risks inherent in an activity that were reasonably disclosed and voluntarily accepted

Where legally permitted, C³ will not be responsible for indirect, speculative, or purely consequential losses.

Any limitation remains subject to mandatory consumer-protection rights applicable to the booking.

23. Complaints & Problem Resolution

If something is not right during an experience, guests should notify the C³ contact or guide as soon as possible.

Many travel issues can be resolved more effectively when raised at the time.

For concerns that cannot be resolved during the experience:

Email: [SUPPORT EMAIL]

WhatsApp: [NUMBER]

WeChat: [ID]

Guests should include:

• Booking name
• Booking reference
• Date of experience
• Description of the issue
• Relevant photographs, receipts, or supporting information

C³ aims to acknowledge formal complaints within [X] business days.

24. Governing Law & Dispute Resolution

These terms and bookings made with C³ are governed by the laws applicable to [REGISTERED COMPANY JURISDICTION / PRC] , subject to mandatory consumer rights that cannot legally be excluded.

Guests are encouraged to contact C³ first so that disputes may be resolved directly where possible.

If a dispute cannot be resolved through discussion, it will be handled through [COURT / ARBITRATION ARRANGEMENT TO BE CONFIRMED WITH COUNSEL] .

25. Customer Support

25.1 Before Booking

Guests may contact C³ with questions about:

• Routes
• Experiences
• Dates
• Group size
• Accessibility
• Food Journey spice levels
• Customized travel

25.2 After Booking

Once a booking is confirmed, C³ will provide relevant information including:

• Meeting point
• Timing
• Contact details
• Preparation requirements
• Other booking-specific instructions

25.3 During the Experience

For:

• Delays
• Meeting-point difficulties
• Last-minute changes
• Other time-sensitive issues

guests should contact the designated C³ representative using the information provided in the booking confirmation.

25.4 Urgent Assistance

For an immediate threat to life, health, or safety, guests should contact the appropriate local emergency service first and inform C³ when it is safe to do so.

C³ customer support is not a substitute for:

• Police
• Ambulance
• Fire services
• Hospitals
• Consular assistance
• Other emergency services

26. Updates to Policies

C³ may update these policies when there are changes to:

• Services
• Suppliers
• Technology
• Payment methods
• Legal requirements
• Business operations

The latest version published on the website will include an updated effective date.

Changes will not retrospectively remove rights already arising from a confirmed booking where prohibited by applicable law.